Terms and Conditions

last updated: 18th September 2024

Terms of this agreement

The contract for a short-term holiday at Lagafater shall be between the owners of Lagafater, (referred to as us or we) and the person making the booking and all members of the holiday party (referred to as you, your guests or members of your party) under the following booking conditions.

In this document, the terms ‘us’, ‘we’, ‘our’ refers to Lagafater Enterprises LLP. The terms ‘you’ and ‘your’ refers to any user of this website or to any person staying at or visiting Lagafater property.

Lagafater Enterprises LLP (herein ‘Lagafater’) is a registered limited liability partnership registered in the United Kingdom under registration number OC439351 with its registered address at Tower House, Burley, Craven Arms, Shropshire, SY7 9LN.

For the purposes of this contract, dogs brought to Lagafater by you or by any member of your party will be considered as members of your party.

Scottish law will govern the contract. The contract will be subject to these booking conditions and must be complied with. The person whose name is on the booking form (referred to as the Responsible Person) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party.

The Responsible Person must personally stay at Lagafater throughout the holiday period and be at least twenty-five years old at the time of booking. The names, addresses and ages of all members of the party must be shared with the owners on request.

When you submit a booking via our online reservation system you will be required to demonstrate that you have read and agree to this document, the Privacy Policy and the Wifi Policy. This will be in the form of a tick-box and constitutes a contract between you and us.

Payment

When you make a booking on the Lagafater.co.uk website or by speaking directly with us, the dates you select will be reserved, however, until payment of the full balance has been received by us, the booking will not be considered confirmed.

No entry to Lagafater Lodge will be permitted without prior full, cleared payment.

All quoted prices are exclusive of VAT and any other taxes. These will be added upon competition of the booking process and before any payment is made.

Cancellation

If you request a refund and you have booked directly through the lagafater.co.uk website, we will give you a 100% no-questions-asked refund on all bookings, provided the request is made no-fewer than thirty days before the check-in date. After this date, we will try and let the lodge for another booking of the same length of time or longer. If the lodge is re-let successfully under these terms, then we will issue you with a 75% refund. If the lodge is not let successfully under these terms then we will issue you with a 25% refund and charge a £50 administration fee.

Refund requests are not automatic and may take up to seven days to process.

Circumstances Beyond the Owner’s Control (Force Majeure)

If, for any reason, the booking is cancelled in advance by us due to circumstances beyond our control, such as fire, flood, exceptional weather conditions, war, destruction or any other damage to the property (Force Majeure), we will refund you the full cost of the booking. If the holiday is merely curtailed for any of the above reasons, we will make a pro rata refund. If the holiday is cancelled by us in accordance with government restrictions due to pandemics, epidemics or any other reason, we will do our best to refund the full amount, however each case will be treated as exceptional and therefore we cannot make any guarantees.

These will be the only payments by us. No additional compensation or other costs will be paid by us.

Access

Given the remote nature of the property, access to the property is via a long single-track road that may not be passable year-round due to snow, ice or other inopportune weather conditions. While efforts are made to ensure access is maintained, we do not accept liability for any cancelled onward connections or future journeys due to the condition of the access road. Nor do we accept responsibly for holidays that are cancelled or curtailed due to an inability for guests to vacate the property in advance of your arrival.

Terms of Use

The Lodge is let for holiday purposes to which Section 12(2) and Paragraph 8, Schedule 4 of the Housing (Scotland) Bill 1988 shall apply. The booking arrangement confers the right to occupy the Lodge for the agreed period only. You undertake to use the Lodge solely for its purpose of self-catering accommodation and you accept the owners’ right to refuse entry to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or any other unreasonable behaviour may result in the owners requesting that the Responsible Person and their guests leave Lagafater.

Right of Entry

You have right of access to the property from 17:00hrs on the day of arrival. Any earlier arrival must be by prior negotiation with us.

We shall be allowed right of entry to the property at any reasonable time for purposes of inspection and/or urgent repairs.

Care of the Property

During your stay you are responsible for the Lodge and are expected to take all reasonable care of its furniture, pictures, ornaments, fittings and other effects in or around the Lodge. You must leave them in the same state of repair and in the same clean and tidy condition as when you found them.

You undertake not to use the Lodge for any dangerous, offensive, noxious, or other unsocial activities that may cause a nuisance to neighbouring properties.

Departure on the final day must be before 10.00hrs unless by prior negotiation with the housekeeper.

Before departure, you undertake to leave the Lodge in a clean and tidy condition including washing all saucepans, crockery and cutlery, emptying the dishwasher and placing all rubbish in the bins provided. We reserve the right to make a charge of any discretionary amount for extra cleaning if the Lodge is not left in a satisfactory condition.

Celebratory Parties

You agree not to hold celebratory parties, such as “stag” or “hen” nights when excessive alcohol consumption is likely. If we believe this to be the case, we shall treat this as ‘damage’ and will charge you accordingly.

Size of Group

The maximum number of persons sleeping at, or merely visiting Lagafater, excluding dogs and children under one year old, must not exceed fifteen. We reserve the right to refuse entry to you and your whole party if this condition is not observed.

No Smoking

You undertake not to smoke, vape or consume any tobacco-based products inside the Lodge, and not to allow any of your guests to do so.

Minor Damage

Please report any damage or breakage, however apparently trivial to the housekeeper. You will not necessarily be charged for this, but we cannot provide a high standard of service for our guests if we are unaware of ongoing minor loss or damage.

Heating - Whilst the fuel cost is included in the rent, this does not mean it is unlimited. The central heating system will be pre-timed for certain periods of the day to keep the house acceptably comfortable in all seasons. You undertake not to tamper with the time switches on any heater without consulting the housekeeper.

Wifi Internet - Lagafater Lodge does have basic satellite-based internet access. Any advertising made on lagafater.co.uk or any other website does not constitute a guarantee of access, speed or any other feature. Usage and restrictions will be according to the Internet Access Policy and you undertake to make sure all members of your party that uses the internet has read and understood this Policy.

Complaints

You and members of your party undertake not to make any derogatory comment about Lagafater on any social media or other website without having first attempted to speak to the owner.

We hope that you will not have any cause to complain, but in the event of a problem, you should contact the housekeeper who will probably be able to help.

Dog Rules

All dogs must be added to the booking form. Any dogs which have not been booked in advance may incur discretionary charges..

Dogs are welcome provided you undertake to follow these rules:

  • Dogs must not be upstairs under any circumstances

  • Dogs must not be on soft furnishings, i.e. sofas and arm chairs

  • Dogs must never be left unattended inside the Lodge.

  • Dogs must be made clean and dry in the gunroom (or boot room) before being allowed further into the house.

  • Dogs must not spend the night in either the drawing room or the dining room.

  • If the gunroom (or boot room) is used for dogs overnight, the door guards provided must be put in place to prevent scratching. We encourage dogs to sleep in the car in which they feel comfortable.

  • Dog fouling must be removed from the vicinity of the Lodge, put inside a bag and placed in bins provided.

  • Dogs must be on a lead when walking around sheep on the moors.

  • Any dog damage, including scratched doors will be charged for from the damage deposit money. Photographs before and after will be provided if necessary.

Liability

As far as the law allows, Lagafater, its employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property, including vehicles, as a consequence of this agreement or the occupancy following thereupon.

You indemnify Lagafater against loss, damage or injury sustained to the property or any persons as a result of any breach to these conditions or arising from the fault of you or any member of your party.

The Lagafater Estate, including the woods and moors are not guaranteed risk free by us, and therefore we will not be liable for any damage to your property or injury to the person sustained whilst enjoying them, including the use of any apparently man-made structures, such as log or chain bridges across streams or ditches.

The owner accepts no liability for any damage to property, injury or death sustained by you or any member of your party whilst jumping, diving, or swimming in the rivers, streams and natural pools on Lagafater land.

The owners accept no liability whatsoever for you or any member of your party legally or illegally bringing and storing shotguns or any other firearms on the premises.

The owners accept no liability whatsoever for any illegal activity by you or any of your party whilst on the premises. This includes the worrying of sheep by dogs brought on to the premises by you or any member of your party.

Details of Accuracy

We try and make sure that the www.lagafater.co.uk website, and any other website on which the property is listed, is as accurate as possible, but any claims made on the website cannot be guaranteed. Nor do the descriptions form any sort of contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter and improve the services without notice.

Contact

If you wish to contact us for any reason please email andrew@lagafater.co.uk or use the contact us page here. If you wish you write, the owners address is Nic Spicer, Tower House, Burley, Craven Arms, Shropshire, SY7 9LN.